Infrastructure Services

IT Service Desk, being the first point of contact for every organisation’s IT needs, serves as the nerve center for business in many organisations. IINFOCOMM has in-depth experience of managing IT Service Desk. Our IT Service Desk expertise combined with our mature processes provides the leading edge to our customers. Apart from logging and resolving issues, IINFOCOMM’s IT Service Desk plays a critical role in ensuring the availability of systems. IINFOCOMM’s IT Service Desk ensures that the users, IT services and third-party support organisations are seamlessly supported and it serves as the single point of contact.

IINFOCOMM’s IT Service Desk operates on a 24×7 basis providing global coverage. Our expertise lies in the creation of a centralised Enterprise Service Desk that has uniform processes and deliverables. Combined with our state-of-the art delivery centers and tools, we are able to provide cost effective service to our customers locally, regionally and globally.

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IINFOCOMM currently supports global customers with utmost dedication. With our SLA+ delivery commitments our customers reap the benefits of world class support.

  • User support
  • Trouble ticket monitoring and tracking
  • Single point of ownership
  • Committed level of first time fix
  • Faster resolution using knowledge base
  • ITIL based framework and service delivery
  • Dedicated and shared services options
  • 24×7 coverage